FAQ

Frequently asked questions

Order FAQs?


How do I place an order?
Simply click on the item, select your size and color options and select "add to cart" or "Buy Now," and follow the prompts to purchase via credit card or PayPal.

For customized orders, select the customized product and follow the steps above. Afterwards, click contact us below or email us directly at dreamcastleapparelandtees@gmai..com with an attached design or to inquire.



· How do I pay for my order?

Payments can be made in the form of credit card (Visa, MasterCard, American Express and Discover), or Paypal, directly on the site. You can also CashApp to $DreamCastletees. Credit card sales will be assessed the current charge imposed by the credit card companies.
CashApp $dreamcastletees
Paypal:dreamcastleapparelandtees@gmail.com


· How long does it take to receive my order? Are rush services available?

It depends on what you are ordering. The typical production time for most custom printed products is 2 weeks. We offer rush service with shipping in as little as two days on many items. Digital photo shirts can be shipped next day. Please e-mail or call us for availability of this service. If you have a specific date to have your garments in hand, please supply your sales representative with that date.


· Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation. Orders will not be processed without the required payment.


· Will I be notified after my order has shipped?
On all orders you will receive an e-mail notification with details of your shipment. We will also call and notify you of any money due for the balance or shipping. On orders that are not produced in our shop (some promotional products, e.g.: mugs, plastic bottles, steins, etc.) you will not receive a shipment notification. However, we will be happy to obtain the shipment tracking number(s) on these items for you after your order shipped, if you request it.


· Do you take overseas orders or orders outside the US?

Please email to confirm your specifics.

How much are shipping cost?
Your shipping totals will be calculated at checkout, per USPS.




Artwork FAQ?


My artwork needs some "touch-up." Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. Our sales department can supply you with more information and pricing, via email.


I don’t have a design. Is there a charge to make a design for me?

It depends. We offer some free of charge art services, including text only designs. Others will be $25 per design. For more information and pricing, please email.


I have several designs, do they all add up as 1 order?

No. Each design is treated (and priced) as a separate order. For more information and pricing, please email.




Apparel and Size FAQs?


Do you offer "youth" sizes?

Yes. We offer youth x-small (2-4) small (6-8), youth medium (10-12), and youth large (14-16). We will search for your specific. Email the details and we will confirm.


Do you offer 2X, 3X, 4X, etc. size shirts?

Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.


Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the logo or design is made to fit the smallest garment so you may not want to add one size 2-4 when the balance of your order is adult sizes. You do not have to order in pre-set dozens per size. Order exactly what you need.


Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.

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What do the "color groups" mean?

Printing on light color shirts and dark color shirts generally requires different type inks and screens. Your sales professional will be able to guide you through the process to get you the best looking garments.


Can I have different ink colors on different color shirts?

Most of our designs are best on white.
However, each ink color change will incur an ink color change charge.
For more information and pricing, please email.
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Printing FAQ's?


If I reorder, do you keep my artwork or screens?

We keep your artwork on file up to 5 years. We DO NOT charge for new screens on re-orders within the two year window on single color jobs.


Are your T-Shirts screen printed or are they iron-on transfers?

We use transfer sheets, vinyl and sublimation print our t-shirts and apparel items that are applied with a heat press.


Will the printing fade on my shirts after a few washings?

No. The printed image on sublimation t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using special ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings. Washing instructions are typically packed with the digital transfer shirts or emailed


What is the largest size that can be printed on a T-Shirt?

The maximum image depends on the shirt size and location of the design. Contact our sales department for more information.


I already have shirts. Will you print on them?

Yes. Please email for information

Do you sell transfers that I can apply on my own shirts?

No we do not. Our transfers are made to be affixed with high pressure machinery which is not available to the general public.